Privacy Policy

LinkedLivesCare LLC ("LinkedLivesCare," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.

By using this website or submitting an inquiry form, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use this website or submit your information.

1. Information We Collect

When you complete the eligibility or contact form on this website, we collect the information you choose to provide, which may include:

• Your name and your relationship to the individual who needs support
• The age range and county of residence of the individual who needs support
• General eligibility information, such as whether the individual is enrolled in TennCare and which health plan or program they have
• Your phone number and your preferred time to be contacted

Information collected automatically

Like most websites, we and our service providers may automatically collect limited technical information when you visit, such as your IP address, browser type, device type, pages viewed, and the website or advertisement that referred you. This is collected through cookies and similar technologies.

2. How We Use Your Information

We use the information you provide to:

• Contact you by phone, text message, or email to respond to your inquiry
• Determine whether our services may be a fit for your family's situation
• Schedule a meeting or connect you with a member of our care team
• Improve our website, our services, and our outreach
• Comply with legal obligations and protect our legal rights

3. Text Messaging & Phone Contact Consent

By submitting a form on this website and providing your phone number, you consent to be contacted by LinkedLivesCare LLC at that number — including by phone call, by automated or artificial-voice technology, and by text message — regarding your inquiry, even if the number is on a state or federal Do Not Call list. Consent to receive marketing or automated messages is not a condition of receiving services.

Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP, and you may ask to be removed from our calling list at any time. For help, reply HELP or contact us using the details below.

4. How We Share Information

We do not sell your personal information. We may share the information you provide only in the following circumstances:

• Service providers. With trusted vendors who help us operate our business and contact you — for example, our customer relationship management (CRM) software, scheduling tools, and communication providers — under agreements that require them to protect your information.
• Within our care team. With LinkedLivesCare LLC staff responsible for following up on your inquiry and coordinating care.
• Legal reasons. When required by law, regulation, legal process, or to protect the rights, safety, or property of LinkedLivesCare LLC or others.

5. Advertising & Cookies

We may advertise our services on platforms such as Facebook and Instagram. These platforms may use cookies and similar technologies to measure the performance of our advertising and to help us reach people who may benefit from our services. We do not control the data practices of these third-party platforms; please review their privacy policies for more information.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect how some parts of this website function.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect the information you share with us. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain the information you provide for as long as needed to respond to your inquiry, provide our services, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8. Your Choices & Rights

You may contact us at any time to:

• Request access to the personal information we hold about you
• Ask us to correct or delete your personal information
• Opt out of phone calls, text messages, or email outreach

We will honor these requests as required by applicable law. To make a request, use the contact details below.

9. Children's Privacy

This website is intended for use by adults — typically family members, caregivers, or legally responsible persons inquiring about services for an adult who needs support. It is not directed to children, and we do not knowingly collect personal information from children through this website.

10. Third-Party Links

This website may contain links to other websites that we do not operate or control. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

12. Not Affiliated with TennCare

LinkedLivesCare LLC is an independent care provider. We are not affiliated with, endorsed by, or acting on behalf of TennCare, the Tennessee Department of Disability and Aging, or any managed care organization.